Overview

At Royal Home Center, we want you to be completely satisfied with your furniture purchase. Our policy lasts 7 days from the date of delivery or in-store pickup. If 7 days have passed, we can only offer service or warranty claims as applicable.

This policy applies only to items that are not marked as Final Sale, Clearance, Floor Sample, or Custom Order.

Eligibility for Return (Buyer’s Remorse)

To be eligible for a return due to buyer’s remorse (e.g., “changed my mind,” “didn’t fit,” or “don’t like the color”):

  • Time Frame: The return must be initiated within 7 days of delivery or pickup.

  • Condition: The item must be unused, un-assembled, and in the same new, saleable condition that you received it. It must be free of all pet hair, odors, stains, scuffs, or any signs of use.

  • Packaging: All original packaging (plastic wraps, boxes, padding) must be intact.

Non-Returnable Items (Exceptions)

The following items are exempt from return or refund, unless they arrive damaged or defective:

  • Final Sale / Clearance: All items marked as final sale, clearance, or floor models.

  • Custom / Special Orders: Furniture or upholstery that was ordered specifically for you (e.g., a specific fabric or color not kept in stock).

  • Opened Items: Mattresses, mattress pads, pillows, or bedding that have been opened or used.

  • Assembly: Any item that has been fully or partially assembled by the customer.

Damaged or Defective Items Policy (Our Error)

If an item arrives damaged or defective, we will promptly repair or replace it at no cost to you.

  1. Immediate Inspection: You must inspect the item carefully upon delivery or pickup.

  2. Report Damage: If the item is damaged or defective, you must contact our Customer Care team within 3 business days of receipt.

  3. Required Documentation: To process a repair or replacement, you must provide the following:

    • Proof of purchase (receipt/invoice).

    • Detailed photographs clearly showing the damage from multiple angles.

  4. Resolution: We reserve the right to attempt a professional, in-home repair first. If repair is not possible, we will offer an exchange for the same item or a full refund.

Restocking and Fees

For eligible returns due to buyer’s remorse, the following fees will apply:

  • Restocking Fee: A 15% Restocking Fee will be charged on the retail price of the returned merchandise. This covers inspection, refurbishment, and administrative costs.

  • Delivery/Pickup Fees: Original delivery, shipping, and handling charges are non-refundable. Additionally, you are responsible for the return shipping/pickup cost, which will be quoted and deducted from your refund amount.

How to Initiate a Return

To begin a return, please contact our Customer Care team immediately:

  1. Email: Send an email with your full name and Order Number to info@royalhomecentertx.com.

  2. Documentation: State the reason for the return and attach photos of the item’s condition.

  3. Authorization: Do not send the item back until you have received a Return Authorization Number (RA#) and detailed instructions from our team.

Refunds

Once your return is received and inspected at our facility, we will send you an email notification. We will then notify you of the approval or rejection of your refund based on the item’s condition.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Processing Time: Due to the logistics of furniture returns (scheduling pickup, transit time, inspection), the entire process from pickup to refund credit may take 7 to 21 business days.

Late or Missing Refunds

If you have not received your refund after the 21-day window, please follow these steps:

  1. Check Bank/Card: Contact your bank or credit card company, as there is often a further 5-10 business day processing time before the refund officially posts to your account.

  2. Contact Us: If you have done the above and still have not received your refund, please contact us at info@royalhomecentertx.com.

Exchanges

We only replace items if they are defective or damaged upon delivery or pickup.

If you need to exchange a damaged item, send us an email at info@royalhomecentertx.com and wait for a resolution, which will involve an exchange pickup and new delivery scheduled by our team.

Contact Information

For any questions related to refunds, returns, or warranty claims, please contact us:

Address for Correspondence: 3803 Avenue H, Rosenberg, TX 77471

Email: info@royalhomecentertx.com

Phone: 832-449-3373