Return, Cancellation & Refund Policy

At Royal Home Center, we strive to provide a transparent and professional purchasing experience. Please review these policies carefully. By placing an order, you agree to the following terms regarding cancellations, returns, and refunds.

1. Order Cancellation Window & Verification

After you check out, a member of our team will reach out via email to verify your order details.

  • 48-Hour Window: Cancellation requests must be submitted within 48 hours of purchase.

  • Payment Capture: Payment is captured upon order confirmation or automatically within 48 hours, whichever occurs first.

2. Cancellation & Refund Deductions

Refund amounts are determined by the timing of the cancellation and the status of the merchandise:

  • Within the first 24 hours: You are eligible for a full refund, provided the items have not been moved to our warehouse or prepared for shipping.

  • After 24 hours (Prior to Preparation): If payment was captured but the item is not yet prepared, a 97% refund is issued (a 3% processing fee is withheld).

  • Items in Possession or Prepared for Delivery: If the item is in our possession, prepared for transit, or already in transit, a 70% refund will be issued. This covers administrative, handling, and logistics costs.

  • Shifting & Special Orders: Once an item has left our facility, cancellations are not permitted. Backordered items that you choose to wait for are classified as Special Orders and cannot be cancelled.

3. Returns & Restocking Fees

We do not accept returns for items that are delivered correctly and arrive in undamaged condition. All sales are considered final once delivery is completed as ordered.

Returns are only accepted if:

  1. The incorrect product was delivered.

  2. The merchandise arrives damaged (and a professional repair is not possible).

Restocking Fees: Approved returns for any other reason, or returns requested after a resolution/repair has been offered, will incur a 30% restocking fee. Original delivery and shipping fees are non-refundable, and the customer is responsible for return shipping costs.

4. Damaged or Defective Items

If an item arrives damaged, we will work to provide a resolution within 24 hours.

  • Immediate Inspection: You must inspect all items (including king headboards, dressers, and mirrors) at the time of delivery.

  • Documentation: You must provide proof of purchase and clear photographs of the damage from multiple angles.

  • RMA Requirement: Do not return any merchandise without an approved Return Merchandise Authorization (RMA) number.

5. Ownership & Merchandise Recovery

If a refund or chargeback is issued for any reason, legal ownership of the merchandise immediately transfers back to Royal Home Center. The customer must cooperate fully with the recovery process and return the item in its original condition.

6. Refund Processing

All approved refunds are issued to the original payment method. Depending on your bank’s policies, it may take 7 to 21 business days for the credit to officially post to your account.

Contact Our Customer Care Team:

  • Phone: 832-449-3373

  • Email: info@royalhomecentertx.com

  • Address: 3803 Avenue H, Rosenberg, TX 77471